Returns & Refunds

Because everything we sell is factory-sealed collectible product, all sales are final. We're not able to accept returns or exchanges on sealed product once it ships.

Sealed product & card pulls

Trading card products are sold sealed. The specific cards, hits, and pull rates inside any sealed pack, box, or case are set by the manufacturer and are not guaranteed — we can't accept returns or refunds based on the cards pulled from a sealed product. Nothing in this policy limits any rights you may have under applicable consumer-protection law.

Damaged or lost orders

We stand behind every order. If your package arrives damaged or is lost in transit, email support@ninesndimes.net within 7 days of delivery (or the expected delivery date) with your order number and a photo of any damage. We'll replace the item or refund you — your call.

Wrong or missing items

If you received the wrong item or something is missing from your order, reach out and we'll sort it out fast.

Questions before you buy?

Not sure about something? Email us first — we'd rather answer a question than have you guess.